You don't get to where I am in life without understanding the anatomy of a good apology. The idea is to acknowledge any hurt caused, to explain briefly what went wrong, take ownership of that mistake and then -- and only then -- to request forgiveness. It should all be about recipient rather than issuer.


원문출처 : https://www.cnn.com/2018/07/20/opinions/how-to-apologize-crilly-opinion-intl/index.html